SECRET SHOPPING FOR TRAVEL INDUSTRY
Secret shopping offers objective and thorough consumer insight to keep your tour agency, hotel, lodge, or restaurant constantly at the top.
We’ll highlight your opportunities for improvement to lift your guest satisfaction to new heights.
We can customize our secret shopping services completely to your needs. Yet, our prices are extremely competitive – ask for an offer!
Measure the real quality of your hospitality services and gather well-needed information on how your staff handles challenging situations. Make sure your services match your customers’ expectations to avoid a negative reputation and unwanted online reviews.
Unique Auditing Service from Travel and Marketing Specialists
Unlike big corporations offering mystery shopping, we audit your establishment by ourselves, using our vast experience from the travel and hospitality industry combined with a strong understanding of marketing and corporate communications.
We’ve traveled through over 60 countries, staying in hundreds of luxury hotels and eating our way through acclaimed restaurants.
Niina has worked for more than 15 years creating and developing marketing and corporate communications for hundreds of companies. She has also gained insight from working in market research, hotels, and restaurants during her studies in communications science.
Piritta has a degree in business administration (in international trade) and has vast knowledge and experience in challenging customer service for more than 12 years. She is also a professional photographer with special know-how and an interest in travel, wildlife, and conservation photography.
Consumer Insight
Analysis
Growth Strategy
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Our Secret Shopping Packages
Standard
Our standard secret shopping service tests your customer service and facilities against the standards of average, inexperienced, and demanding travelers. We’ll report everything from the first touch to the end of the customer experience path. We’ll also make development proposals based on our professional insight and on-site observation.
Executive
The executive service combines the same on-site research as the standard package with 1–3 simulated customer service scenarios, which we’ll carry out according to your individual needs.
Suite
This package includes the on-site research and simulated customer service scenarios, but can be expanded and fully customized according to your needs and requests. Let’s discuss further!